Refund policy

Dulce Dona’s — Returns & Refunds

We accept merchandise returns only for items that arrive damaged, defective, or incorrect. We do not accept returns or exchanges for change of mind, sizing preferences, or color preferences, except where required by law.

Please check your order upon arrival. To report an issue, email Dulcedonasla@gmail.com with your order number, a description of the problem, and clear photos of the merchandise and packaging.

Contact us before sending anything back so we can review the issue and provide return instructions. Keep the merchandise and original packaging while your request is being reviewed.

Approved claims will be resolved through a replacement or refund, as appropriate. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time.

This policy does not limit any rights you have under applicable consumer protection laws.